PAYMENT
Non-Refundable Deposits are only applicable to properties where it is noted in the checkout procedure, and you must accept the terms to place your reservation. The full balance of your reservation is due 30 days prior to your arrival date. The credit card you used in making your reservation will be automatically charged the balance due on that date unless other arrangements have been made in advance.
If you are making your reservation within 30 days of arrival, the full, non-refundable amount is due immediately and your credit card will be billed within one business day.
CANCELLATION AND CHANGES
You may cancel your reservation or make changes up to 30 days prior to your arrival date without penalty, though any amount paid as a deposit is non-refundable. After that time, no refunds can be given for changed or canceled reservations. There is no refund for any unused portion of your stay, nor for any reduction in guests.
If your reservation was made within 30 days of the arrival date, no refunds can be given if you change or cancel your reservation, however we will, at your request, open up the property for re-booking. We will refund to you 75% of any money we receive for each date that is re-booked. No refund will be given for dates that we are unable to re-book.
DIRECTIONS AND ENTRY INSTRUCTIONS
Driving directions with access information will be sent to you via email after full payment has been processed. These directions will also be available to you by logging in to your account on www.methowreservations.com after payment has been processed.
TRAVEL CONDITIONS AND WINTER INFO
We cannot be responsible for weather conditions. If you will be arriving during the winter, please be sure you have proper equipment for driving in the snow, and carry tire chains for driving over the passes. Our local roads are always kept open and in good condition for winter travel. There are no refunds for road closures; however, if both Stevens and Snoqualmie mountain passes are closed for more than eight hours and the closures prohibit you from reaching the property, you may reschedule your stay for an arrival within three months of the pass closures. Please note that the North Cascades Pass is always closed during winter.
We recommend you check weather conditions before driving through the passes during the winter, either through the DOT's website at wsdot.wa.gov (click on "Mountain Passes"), or by calling 800-695-ROAD.
IMPORTANT WINTER INFORMATION:
Should you travel to the Methow during the winter months it is important to understand that you must be prepared for winter driving(keep chains, shovel...in the car) and all the inconveniences it causes you and the community you are visiting. The weather can be extreme with large snowfalls, unexpected technical issues, frozen pipes, impassable roads/driveways. If it snows while here you will have to wait for plow service just like every other person in the valley. There are a limited number of plow companies and Methow Reservations nor the owners of the house are in control of the plow company schedules. They have many different contracts and many miles of roads, driveways...to plow. If a plow person or a snow shoveler shows up to clear any area around the house, please do not argue with them or turn them away. Move your vehicles if asked. Your cooperation and patience are required especially after any significant snow accumulation. Should you get stuck you can call Classic Towing in Twisp, WA
REQUIRED BY WASHINGTON STATE LAW
We are required by Washington State law to include the following paragraph:
If services are canceled by Methow Reservations, all sums paid to Methow Reservations for services not performed in accordance with the contract between Methow Reservations and the purchaser, will be refunded within thirty days of receiving the funds from the establishment with whom the services were arranged; or if the funds were not sent to the establishment, the funds shall be returned within fourteen days after cancellation by Methow Reservations to the purchaser unless the purchaser requests Methow Reservations to apply the money to another reservation and/or date.
CHECKING IN/CHECKING OUT
Check-in time upon arrival is no earlier than 3 p.m. Check-out time upon departure is no later than 11 a.m. Early check-in or late check-out is allowed only with pre-approval and cannot be guaranteed. A late check-out without permission will be assessed a penalty of $110. Cleaners have a busy schedule and have to travel all over the Methow Valley. Please be respectful and check out on time.
NO SMOKING
Absolutely no smoking is permitted indoors. Additionally, because of fire, do not dispose of cigarette butts outdoors. In the case of violation of the indoor smoking policy, a complete housekeeping regimen will be done and the additional cleaning fee will be applied.
PETS
Well-behaved pets (including horses) are allowed with prior approval only. A nightly pet fee will apply. If you have not yet informed Methow Reservations that you intend to bring your pet, please do so immediately.
NO CANDLES OR INCENSE
No burning of candles or incense is permitted on the premises due to danger of fire.
SHARED TELEPHONE
A phone is provided for all the cabins to share. It is located between the studio duplex units. The phone may be used for local or toll-free calls only. We recommend you bring and use a prepaid calling card for any long distance calls.
There is no cell phone coverage at the Lost River Resort.
DAMAGES
You are responsible for any and all damage your party may cause during your stay. You agree that you are responsible to pay the full cost of replacement or repair of damaged items. We appreciate being informed of any accidents or breakage that occur during your stay.
EXCESSIVE CLEANING
Housekeeping is provided at the end of the rental period. However, except for normal use and maintenance, you must leave the premises in good condition. Excessive cleaning charges will be billed at the rate of $50 per hour if required.
LOST KEYS
There is a $25 replacement fee for any keys that are not returned upon departure for any reason.