No advance deposit is required, but the full balance of your reservation is due 30 days prior to your arrival date. The credit card you used in making your reservation will be automatically charged the balance due on that date unless other arrangements have been made in advance.
If you are making your reservation within 30 days of arrival the full amount is due immediately and your credit card will be billed within one business day.
CANCELLATION AND CHANGES
You may cancel your reservation or make changes up to 30 days prior to your arrival date without penalty. After that time, no refunds can be given for changed or canceled reservations. There is no refund for any unused portion of your stay, nor for any reduction in guests or pets.
If your reservation was made within 30 days of the arrival date no refunds can be given if you change or cancel your reservation.
If you cancel within 30 days of arrival although we cannot refund your money, we will, at your request, open up the room for re-booking. We will refund to you 85% of any money we receive for each date that is re-booked. No refund will be given for dates that we are unable to re-book. You will not be able to use any remaining portion of the stay that we are unable to rebook unless that portion meets the minimum number of nights required to stay in the room over that time period.
To cancel or make changes to your reservation, please call Central Reservations at 1-800-422-3048.
We cannot be responsible for winter weather conditions. If you will be arriving during the winter, please be sure you have proper equipment for driving in the snow, and carry tire chains for driving over the passes. Our local roads are always kept open and in good condition for winter travel. There are no refunds for road closures; however, if both Stevens and Snoqualmie mountain passes are closed for more than eight hours and the closures prohibit you from reaching the property, you may reschedule your stay for an arrival within three months of the pass closures. Please note that the North Cascades Pass is always closed during winter.
We recommend you check weather conditions before driving through the passes during the winter, either through the DOT's website at wsdot.wa.gov (click on "Mountain Passes"), or by calling 800-695-ROAD.
REQUIRED BY WASHINGTON STATE LAW
We are required by Washington State law to include the following paragraph:
If services are canceled by Central Reservations, all sums paid to Central Reservations for services not performed in accordance with the contract between Central Reservations and the purchaser will be refunded within thirty days of receiving the funds from the establishment with whom the services were arranged, or if the funds were not sent to the establishment, the funds shall be returned within fourteen days after cancellation by Central Reservations to the purchaser unless the purchaser requests Central Reservations to apply the money to another reservation and/or date.
CHECKING IN/CHECKING OUT
Check-in time upon arrival is no earlier than 3 p.m. Check-out time upon departure is no later than 11 a.m. Early check-in or late check-out is allowed only with preapproval and cannot be guaranteed. A late check-out resulting in a scheduling conflict will be assessed a penalty of one-half day's rate. Please check out on time.
Absolutely no smoking is permitted indoors.
Well-behaved pets (including horses) are allowed with prior approval only. A nightly pet fee will apply. If you have not yet informed Central Reservations that you intend to bring your pet, please do so immediately.
NO CANDLES OR INCENSE
No burning of candles or incense is permitted on the premises.
A phone is provided for all the cabins to share. It is located between the studio duplex units. The phone may be used for local or toll-free calls only. We recommend you bring and use a prepaid calling card for any long distance calls.
There is no cell phone coverage at the Lost River Resort.
You are responsible for any and all damage your party may cause during your stay. You agree that you are responsible to pay the full cost of replacement or repair of damaged items. We appreciate being informed of any accidents or breakage that occur during your stay.
Housekeeping is provided at the end of the rental period. However, except for normal use and maintenance, you must leave the premises in good condition. Excessive cleaning charges will be billed at the rate of $35 per hour if required.
There is a $25 replacement fee for any keys that are not returned upon departure for any reason.
Central Reservations is the reserving Agent only for the lodging establishment. All establishments are privately owned businesses that utilize Central Reservations for your convenience in making your reservation.
As Central Reservations is the reserving agent only, and not the owner or manager of the lodging establishment, guests agree to hold harmless Central Reservations, its agents, and employees from all costs, liabilities, claims for damages, and/or suits arising for any reason related to guest's stay at the establishment.